Return Policy

Returns must be 100% INTACT , in original packaging with the UPC or bar code CLEARLY VISIBLE. All components, manuals, registration card(s), software, cables and/or accessories must also be included. We do not accept the returns of perishable items such as snacks, coffee, and tea, k cups and pods, etc. which have an expiration date. To have a return processed for your order, call our toll-free number at 1.800.609.5707 between 8:30am-5:00pm (EST) Monday - Friday with the following information:

  • Original order number
  • Item being returned and quantity
  • Reason for return
  • Your name and daytime phone number
  • Your e-mail address

Please allow 5-10 business days for return processing and credit posted to your account.

Office Universe will apply a full refund of the original purchase price of the item if received back in the condition the order was delivered. For defective products, first contact the warranty service provider listed in the warranty section of the product description.

All returns need to be requested within 5 days of order date.

Refund Policy:

Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.


Unopened software that we currently sell may be returned. Opened software can only be exchanged for the same title version. Downloadable Software is not returnable.

Technology and Business Machines:

Technology and business machines may only be returned within 7 days of the date of receipt.

Food Products:

We do not accept returns of perishable food products.

Personal Protective Equipment:

Due to the nature of personal protective equipment, we do not accept returns on any PPE items


Furniture returns require prior authorization from Office Universe. All furniture must be in its original carton and in re-sellable condition. Custom or Special-Order furniture is non-returnable, which includes but not limited to customers own selected finishes and fabrics. All requests for returns must be made within 7 business days of receipt of product. Any damages to the carton or product must be reported immediately by calling our furniture department at 1.800.609.5707. Defective products will be replaced by the manufacturer but does not include normal wear and tear, which is normal and expected over the course of ownership.

Ink and Toner Cartridges:

Unopened and unexpired ink or toner cartridges that we currently carry may be returned for a full refund.

Returns without a receipt:

In some cases, returns without a receipt may be granted. Office Universe reserves the right to deny any return.


  • Item must not be assembled.
  • Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
  • Item must be unused.
  • All parts, hardware, instructions, warranty cards, power cords, etc., must be included.
  • The item must be in its original packaging. This includes the box or carton in which it came in, wrap, protection, or sleeve supplied by the manufacturer.
  • The carton must be free of holes, cuts, tears, etc.
  • The carton must be free of excessive tape or odd tape (i.e. duct or Christmas tape, etc.)
  • All internal packaging (i.e. bubble wrap, cardboard corners, tops and side strips) must be in place.
  • Do not write RA #'s, consumer information, or other information on the manufacturer boxes as this will make it non-returnable.

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